Shipping policy

SHIPPING POLICY – SASSY CO.

ORDER PROCESSING TIME
All orders are processed within 3–5 business days.
As many of our products are made to order, processing times may vary slightly depending on demand.

You will receive a confirmation email once your order has been dispatched.

SHIPPING TIMES

United Kingdom:
Estimated delivery time: 1 - 5 business days after dispatch.

International Orders:
Estimated delivery time: 5–15 business days after dispatch.

Please note that delivery times are estimates and may vary depending on location and courier services.

SHIPPING COSTS
Shipping costs are calculated at checkout based on your location and order size.

We may offer free shipping promotions from time to time.

TRACKING YOUR ORDER
Once your order has been dispatched, you will receive a tracking number via email (where applicable).

DELAYS
While we aim to deliver your order within the estimated timeframes, delays may occur due to factors outside our control, including:

  • Courier delays

  • Customs processing (for international orders)

  • High demand periods

We are not responsible for delays caused by external delivery services.

CUSTOMS & IMPORT DUTIES (INTERNATIONAL ORDERS)
Customers are responsible for any customs fees, import duties, or taxes that may apply in their country.

INCORRECT SHIPPING INFORMATION
Please ensure that your shipping details are correct at checkout.

Sassy Co. is not responsible for orders delivered to incorrect addresses provided by the customer.

LOST OR DAMAGED PARCELS
If your order arrives damaged or is lost in transit, please contact us within 7 days of delivery (or expected delivery date).

We will work with the courier to resolve the issue and arrange a replacement or refund where appropriate.

CONTACT US
For any shipping-related enquiries, please contact:

 sassyco.customerservices@gmail.com

Sassy Co.
Built. Not Born.